Frequently Asked Questions
Everything you need to know about Eiger Protection products and services.
How do I ensure I am purchasing the correct screen protector for my device?
We recommend checking your device's exact model name in the 'Settings' menu under 'About Phone'. Our product titles specifically list the compatible models to ensure a precision fit for your screen and camera lenses.
What is the difference between 2.5D and 3D glass protection?
2.5D glass features slightly contoured edges for a smooth feel on standard screens, while 3D glass is specifically engineered with deeper curves to provide edge-to-edge coverage for curved-display smartphones.
Does Eiger Protection offer a warranty on its products?
Yes, we offer a standard 10-year warranty on most of our screen protectors against manufacturing defects, including cracking or peeling under normal use conditions.
What should I do if I find bubbles under the glass after installation?
Small air bubbles usually disappear within 24-48 hours. If they persist, use the microfiber cloth provided in your installation kit to gently push the air toward the nearest edge.
How long does shipping take and can I track my order?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days. Once dispatched, you will receive a tracking number via email to monitor your delivery in real-time.
What is your return policy for incorrectly ordered items?
We accept returns within 30 days of purchase, provided the product remains in its original, unopened packaging. Due to the nature of adhesive electronics accessories, we cannot accept returns for items that have already been applied to a device.